Behaviour Consultations
Behaviour Consultations
Training and
Puppy Classes
Legal Statements
Website Terms and Conditions
INTRODUCTION
These Terms and Conditions set out how you (the User) can use this Site.
Please read them carefully.
The Animal Senses Behaviour Solutions Privacy Statement is set out in a separate page and confirms how we use data relating to you and it forms part of these Terms of Use.
Separate legal terms apply to purchases made via this Site.
These terms may change from time and the terms in force will be displayed on this page.
ABOUT US AND HOW TO CONTACT US
Animal Senses Behaviour Solutions is founded by Victoria Stockley and operates from Sidney Road, Woodford Halse, Northamptonshire.
You can contact us in writing via victoria@animalsenses.co.uk or by post at the registered office address.
SITE USE
By visiting www.animalsenses.co.uk you are consenting our terms and conditions as set out below. Should you not wish to accept the terms and conditions of this Site in full you should cease using this Site immediately.
This website, www.animalsenses.co.uk, will be referred to as the “Site”. All visitors to the Site will be referred to as “User” “You” or “Your”.
As a user, you will be bound by these Terms of Use which may also be referred to from time to time as Terms and Conditions. The terms “We” “Us” and “Our” refer to Animal Senses Behaviour Solutions. Accessing and using the Site constitutes acceptance of the Terms of Use.
By using this Site you agree to the Terms and Conditions without modification. We reserve the right to amend the Terms of Use of this Site and on doing so we will update these Terms and Conditions.
This Site is intended for use by persons who are a minimum of 18 years old.
You must not copy, share or disseminate the information on this site which is subject to copyright for which all rights are reserved.
This Site is directed to people residing in the United Kingdom. We do not represent that the content will be available or appropriate in other locations. This Site is written in English and we do not take responsibility for any translations which are applied to this Site.
In using this Site you may encounter comments and/or content supplied by other users. The information contained within user comments is not verified or approved by us. The views expressed by other users on the Site do not represent our views or values.
TERMS
The content on this Site, and the associated social media channels (via @animalsensesbehavioursolutions, facebook.com/animalsensesbehavioursolutions and email marketing, will include information on animal behaviour. All content is intended for informational purposes only. None of the content in emails, blog posts or social media posts should be construed as specific animal behaviour advice.
In addition to these Terms of Use please be aware of our Privacy Policy, which includes key terms that are set out separately on our Site.
SITE OPERATION
This Site is available free of charge.
We do not guarantee the availability of any Site or content. We reserve all rights to withdraw, suspend or restrict the content at any time for any reasons. Where possible, we will give you reasonable notice if the Site is to be suspended.
We do not guarantee that this Site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.
PRIVACY POLICY
Our business has a privacy policy. The key elements of that policy are set out on this Site in our Privacy Statement, last updated 10/09/2024. The Privacy Statement can be found at https://animalsenses.co.uk/about-5#privacy-statement.
INTELLECTUAL PROPERTY RIGHTS
This Site contains intellectual property created and owned by Victoria Stockley unless otherwise stated. The Intellectual Property includes all content on the Site. Content means any text, graphics, audio and video and also extends to the page layouts of this Site and any social media channels and emails. All photographs and videos on this website and the connected social media channels @animalsensesbehavioursolutions and facebook.com/animalsensesbehavioursolutions are subject to copyright.
You may not use our intellectual property in any way. This includes but is not limited to republishing or sharing any text, graphics, audio and video and also extends to the page layouts of this Site and any social media channels and emails.
Should you wish to utilise the content on this Site please contact victoria@animalsenses.co.uk to make your request. You must receive written permission to repurpose, copy and/or modify any content on this Site, or content which is shared to you by email or on social media.
If you are granted permission to share content from this Site or our social media channels please link back to the specific website page and let us know that you have shared the piece so that we can share your piece with our audience].
For all copyright requests please contact Victoria Stockley via victoria@animalsenses.co.uk.
LOSS OR DAMAGE
Notwithstanding any of these terms, we do not intend to exclude or limit our liability to you where it would be unlawful to do so. We do not exclude or limit liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
We have no liability to You for any loss of profit, loss of business, business interruption or loss of business opportunity. To the maximum extent permissible at law, our aggregate liability to you in connection with these terms howsoever arising in contract, negligence or otherwise, is limited to £250.
REFUND POLICY
Should you decide to purchase a behaviour consultation or any personalised product from this Site then you will enter into a contract of sale with us at the point of sale. If you change your mind about purchasing you are entitled to a refund for the 14 days following the purchase.
Should your coaching course or programme start within that 14 day period and you decide to cancel then you will be refunded, but the amount of any coaching sessions or value received will be deducted from your refund. Deductions will be calculated on a pro-rata basis.
If you make an electronic purchase then you will be sent a link for a direct download. At the point of purchase, you will be asked to confirm your express consent to receiving the download immediately. In agreeing to receive the download at the point of purchase you will lose your right to cancel and your right to a refund.
Should you have any questions about your purchase we will be happy to assist.
DISCLAIMERS
The content on this Site does not constitute animal behaviour or training advice. Should you require advice under any of these heads then you should contact a professional directly. Viewing the information on this Site does not constitute a contractual relationship between you and us.
Nothing in this disclaimer will:
(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law.
This Site may contain links to other sites. These sites are not under our control and we cannot be responsible for any actions or events arising from you following any links from this Site. Links are provided for informational purposes only and should note be interpreted as approval or endorsement by us.
Any comments on our blog or social media channels are not endorsed or verified by us. We are not responsible for the comments on our
Site made by third parties. Should we become aware of comments which are likely to be distressing we will remove them from our Site.
Removal of comments does not indicate that any compensation will be awarded, it will not, comments are removed to ensure enjoyment for Site users.
JURISDICTION AND DISPUTE RESOLUTION
These Terms are governed by the laws of England & Wales. The Courts of England & Wales have exclusive jurisdiction for any matter and proceedings arising out of the use of this Site.
COOKIES POLICY
This Site uses cookies; small files of letter and numbers that are automatically placed on your machine – if you agree - to help our Site provide a better user experience.
Cookies do not typically include identifying personal information but cookies may also be linked to personal information which is stored about you.
We use cookies to retain your user preferences, store information from elements of our Site such as shopping carts, and to provide anonymised tracking data to third party applications such as Google Analytics. These cookies are likely to be analytical/performance cookies or targeting cookies. We have no control over third party cookies.
In general, cookies should make your browsing experience better. You may prefer to disable cookies for this Site which you can do by disabling cookies in your browser. We suggest following the steps via the ‘Help’ tool of your browser. Please note that if you change your browser settings to block all cookies (including essential cookies) you may not be able to access some or all of our Site.
Except for essential cookies, all cookies expire within a reasonable period of time.
MISCELLANEOUS
Whilst using this Site you may provide personal information about yourself including your name and email address. When providing these details, you agree to provide accurate and up to date information.
For the avoidance of doubt the Terms of Use stand as terms only, there is no intention to create a contract.
​Contract for Pet Behaviour Consultancy Services
Please read our terms carefully. In proceeding to use our services you are accepting our terms in full without variation.
Services
All services are provided by Victoria Stockley of Sidney Road, Woodford Halse, Northamptonshire, “the Company” or “Us” or “We”.
Any references within these terms to “you” or “the Customer” mean the person purchasing the services as named on the invoice. By making a booking, you are accepting these terms in full.
Following an enquiry made by you, you will be asked to provide information about your pet and the challenges that you are facing. If we believe that we can help we will offer you the opportunity of either an in-person or virtual (online) session.
Prior to the session, we may need detailed information from you, including video footage of any issues so that we can fully prepare to support you. We do not usually require you to prepare your pet in any way, but that may be dependent on the issue which your pet is facing. For example, if your pet is nervous around a specific person or thing, it will be necessary to ensure that the person is in attendance at the session.
All initial sessions, whether remote or in person, will be approximately 2 hours in duration and you will be provided with a summary of our session by email within seven days of the session. Follow-up sessions are usually 1 hour unless otherwise agreed in advance.
Where you are purchasing a block booking of support all subsequent sessions will be one hour in duration. We will agree the most suitable time period between sessions (weekly, fortnightly) at the first consultation.
A booking can only be confirmed once we receive the fee in full, unless otherwise arranged.
Please note that contact outside of one to one sessions is subject to our fair use policy: under any of our plans and support services, contact usage is limited to a maximum of 45 minutes spent on all correspondence for each case per week to ensure fair distribution of time between all clients in our care.
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Payments and Pricing
Our prices are as advertised on our website. Please see the website for more details.
Quotes may be higher or lower for certain clients depending on various factors such as location or the complexity of the arrangement chosen, which may impact the number of hours required in each circumstance.
Payment is required in advance. You can make payment directly through our website or via bank transfer.
Where a package of sessions is purchased you must use all of the sessions within three months of the original date of purchase. Any sessions which have not been used within this period will expire.
All of our behaviourists are qualified with an MSc in Clinical Animal Behaviour and are members of relevant professional bodies. As a result, if your pet is insured, you may be able to recover the cost of our fees from your insurers. You must check with your insurance company prior to placing a booking and paying for our services. At all times you remain liable for all fees incurred in association with our services.
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Weather Policy, Alterations to Bookings and Cancellations
Due to the nature of the behavioural support services we provide, our services are unlikely to be significantly impacted by any inclement weather as sessions can often be conducted inside, however, please do ensure that you have appropriate clothing and footwear for the session if we are going outside.
In the event of bad weather, we will notify you that the session cannot proceed. ‘Bad weather’ will be determined by weather warnings and guidance which is put in place. We will use our professional judgement, acting in the best interests of your pet, when deciding to postpone a session. We will notify you as soon as possible about the session being unable to proceed and reschedule as soon as possible after the original session date.
Should we need to reschedule a session for any reason we will provide you with as much notice as possible.
Should you need to postpone a session, including your pet being unwell, you will be required to give notice in writing. If 48 hours’ notice is given then the session can postponed and rescheduled. If less than 48 hours’ notice is given that session will be forfeited and can no longer be used.
Once you have agreed to these terms and conditions you can request a refund in accordance with clause 5. Termination, or cancellation, of the contract can only take place in the limited circumstances set out in clause 10.
We will follow all government guidelines and safety recommendations including, but not limited to, guidance on isolating and quarantining.
Should it be required by those recommendations, it may be necessary to deliver face-to-face sessions online. If there are any changes to how the session will be delivered, we will notify you as soon as possible via email.
Health of Your Pet and Welfare Policy
Just like you, we are passionate about the correct treatment of animals. When delivering our services we are keen to ensure that we always put animal welfare at the forefront of everything that we do.
We do not endorse, nor do we use, the use of prong collars, e collars, choke/check chains. Any breach of our Welfare Standards may result in the withdrawal of our services to you.
Our training and handling methods are kind and humane. Should we see any conduct or treatment which does not align with our approach we will terminate the delivery of our services immediately.
We recommend that your pet is seen routinely by a veterinary professional. It is your responsibility to ensure that your pet is up to date with any vaccinations, worming and other necessary treatments, particularly as some sessions may involve your pet coming into contact with other animals.
Behaviour consultations are only offered on a veterinary referral basis. This is because medical conditions can have a significant impact upon behaviour and veterinary advice may be an essential part of the treatment plan.
Human safety is just as important to us as that of your pet. Please ensure that during all sessions any young children have alternative adult supervision so that you and your pet can focus on the session.
In order to get our relationship with your canine off on the best foot, please ensure that we can meet them for the session in a controlled manner and not at the front door. If you are aware of any behaviour within your pet e.g. a history of aggression or any behavioural concerns, then please let us know. We appreciate that it may be difficult to share this information but it helps to support the safety of everyone involved.
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Complaints and Refunds
We are committed to providing you with a high-quality service. Should there be any cause for complaint in relation to any aspect of our service please contact victoria@animalsenses.co.uk. We agree to investigate your complaint carefully and promptly and take reasonable steps to resolve it.
Should you change your mind within the first 14 days following your booking, you shall be provided with a refund in full, subject to the services not already having been delivered. If some services have already been delivered as part of a package, then a refund will be provided pro-rata in accordance with the amount of sessions delivered and time dedicated to the planning and preparation of your sessions.
If a refund is requested 14 days following the date of the booking, no refund will be provided. This includes circumstances where: you have rehomed your pet, your pet has passed away or is ill, you cannot attend a session and you have not provided the necessary notice to postpone, or you have changed your mind.
All refunds will be provided in accordance with your statutory rights.
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Liability and Limitations
At all times during the session, your pet is entirely your responsibility. Even where the behaviourist or trainer is working alongside you.
We will not take responsibility for any loss or damage caused by your pet. We accept no liability for any loss, injury, or damage to any person or property caused by you or your pet.
We will do not accept any liability when it is not possible to attend the session due to adverse weather or road conditions. Neither will we be responsible for any losses arising in circumstances where we become unable to deliver the services such as illness, bereavement, or circumstances beyond our control. In such circumstances we will make every effort to keep you updated and advised and an alternative session will be rescheduled as soon as possible.
We make no guarantees or claims as to yours and your pet’s success as this is contingent on many different and variable factors. Each individual and their pet(s) are unique, and their abilities, temperament and behaviour are unique to them. All training/behaviour modification is acquired at different rates for each pet.
We are not responsible for any action or inaction which you take as a result of the information provided to you within the session(s).
No content in the session(s) should be construed as veterinary or nutritional therapeutic advice. If you believe that your pet(s) requires veterinary attention you should seek assistance from a veterinary professional immediately.
Any testimonials used within our marketing are provided freely and independently but they are illustrative only. We cannot guarantee results as to outcome or in respect of timescales.
Nothing in these terms shall limit or exclude our liability in respect to fraudulent misrepresentation, death, or personal injury, resulting from our negligence, or any other liability which cannot be limited or excluded by law.
Data Protection and Confidentiality
We are committed to protecting your data. Our privacy policy is available at https://animalsenses.co.uk/about-5#privacy-statement.
Intellectual Property
From time to time, we may share with you written assets such as workbooks or guidance material, or video content. We shall own any, and all, intellectual property we create. You are not permitted to duplicate, republish, reproduce, distribute, translate, or provide copies to third parties, without our prior written agreement.
During sessions we may take photographs or videos of you and your pet. Such content can be useful for training purposes. Please email us if you do not agree to us sharing images or video footage of our sessions on social media or within our online training materials and resources.
Where you provide us with a testimonial, you are providing consent for us to use that testimonial within our marketing and you shall not receive a fee or compensation of any kind. Should you provide an image with your testimonial, you are confirming that the image is free of any copyright restrictions and that we have full rights to use it howsoever we choose.
Insurance
We hold effective indemnity insurance covering the services that we provide and the insurance policy is taken out with a reputable insurer.
Termination
We reserve the right to terminate the services provided to you at our sole discretion. Grounds for termination include, but are not limited, to:
Your failure to adhere to the Welfare Standards set out above;
Any behaviour by you which we deem detrimental to group activities.
In the event of termination, no refund will be provided for any services previously provided to you, subject to your statutory rights set out below.
Third Party Rights and Applicable Law
No person other than the person provided with a copy of these terms shall be deemed to have the benefit of the services or have any rights to enforce or rely on any of the terms.
These terms are our standard terms and conditions of business and shall at all times be construed in accordance with the laws of England & Wales.
The English Courts will have exclusive jurisdiction in relation to any claim, or dispute arising out of this agreement or any matter arising from it.
Your part in the behaviour modification of your pet
The success of the behaviour modification plan is dependent on individual factors, including the effort you are able to put in. The plan will take into account personal circumstances but you must be open about any barriers to the proposed plan so it can be tailored to your, your family’s and your pet’s needs.
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Privacy Statement
Introduction
Victoria Stockley trading as Animal Senses Behaviour Solutions is a sole trader whose address is Sidney Road, Woodford Halse, Northamptonshire (‘we’, ‘our’, ‘us’ in this privacy statement).
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Victoria Stockley is responsible for collecting, processing, storing and safe-keeping personal and other information as part of providing a service and carrying out our regular business activities. We manage personal information in accordance with data protection legislation including the Data Protection Act 2018 and we are registered as a Data Controller with the Information Commissioner’s Office Registration Number ZB398034.
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Any questions regarding our processing of personal data should be directed to us via victoria@animalsenses.co.uk
Data processing principles
We take protecting online privacy and data security seriously. Please read the whole of this statement carefully as it sets out our approach to processing personal data including what information we may collect from you, how we may use it, store it and protect it, and your rights as a data subject.
Our Privacy Statement outlines our approach to any kind of data processing where we are acting as a data controller or co-controller (including collection, use, transfer, storage and deletion) of personally identifiable information (any information that may be used to identify a physical person, and any other information associated therewith) about natural persons. This statement applies to our processing of data collected through any means, actively as well as passively, from persons located anywhere in the world.
We are guided by the following principles when processing data:
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We will only collect data for specific and specified purposes;
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We will not collect data beyond what is necessary to accomplish those purposes; we will minimise the amount of information we collect from you to what we need to deliver the services required;
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We will collect and use your personal information only if we have sensible business reasons for doing so, such as making available to you our services and products;
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We will not use your data for purposes other than those for which it was collected, accepted as stated within our policy, or with your prior consent;
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We will seek to verify and/or update your data periodically and we will accept requests from you for amendment of the data held;
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We will apply high technical standards to make our processing of data secure;
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Except otherwise stated, we will not store data in identifiable form longer than is necessary to accomplish its purpose or as required by law.
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How we collect and use personal data
Most personal information is provided directly and voluntarily by you when you engage with us in order to enquire about, or purchase, our services or products. We will collect information from you when:
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You book onto a course, event or programme we are running;
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You contact us for information via our website or social media channels, by phone or email;
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You post on our social media channels, website or blog;
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You work with us in a commercial capacity.
We collect this information in order to make available to you our services or products and to communicate with you in relation to our services or products. We may use the information collected to:
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Allow us to process a booking for a product or service which you purchase from us;
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Send you our newsletters and/or provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
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Respond to enquiries you make about our services or products;
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Ask you to take part in surveys or quiz events;
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Ensure that content from our site is presented to you in the most effective manner for you and your computer or device;
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Allow you to access and utilise the service or product you have purchased from us;
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Notify you about changes to our services or products;
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Get feedback from you regarding the quality of our services or products.
We will not sell or lend your personal data to third parties, or share your personal data for marketing purposes without your express consent. We will only share your personal data with third party service providers where it is necessary for the delivery of our products or services, and only where we are confident that and such third party service providers have appropriate data protection systems and measures in place that are compliant with UK Data Protection Legislation.
We will not give consent to third party service providers or platforms to use your information, including audio and video recordings, for purposes, other than those for which the information was collected and which are necessary for the delivery of our products and services. We will not give consent for your information to be used by third party service providers for the training and development of AI modelling software, or similar purposes.
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What information we collect
In accordance with Data Protection Legislation we only collect and process information which we require to meet the specific purposes as stated above. The information we may collect about you could include, but is not limited to:
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Contact details;
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Personal details and identifiers;
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Bank details and financial information;
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Details about your occupation and business;
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Details about your lifestyle and social circumstances;
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Details about how you use our website including technical data such as IP address.
Occasionally we may ask for special category data if necessary for delivery of a particular service or product, such as medical information. Any such special category data will only be collected with your express consent and will be handled in line with ICO best practice guidelines for special category data. As per our Data Processing Principles we will only ask for information that is necessary to deliver our services, and therefore we encourage you not to provide us with personal data or special category data which we do not ask for.
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How we store your information
We have in place appropriate technical and organisational measures to ensure the security, confidentiality, integrity and availability of personal data we control. Your information is securely stored in a securely locked filing cabinet and on a private laptop, which is not publicly accessible or stored in any public domain – it is accessible to our employees and affiliates only, and is password protected.
We may store or process your data on cloud based platforms or service providers whose servers are based outside of the UK. We will only use such third party service providers where we are confident that appropriate safeguards are in place to ensure that any personal data is subject to an equivalent level of security and protection as required under UK Data Protection Legislation.
We also have in place appropriate procedures to handle any potential Personal Data Breaches, in accordance with Data Protection Legislation. Any such breaches will be reported to the relevant supervisory authority and notified to the affected data subjects where we are legally required to do so.
We will only keep your personal data for as long as is necessary to meet the requirements for which it was collected. This will vary depending on the nature of the requirements and the processing, but apart from in exceptional circumstances where longer retention is necessary we will only retain your personal data for five years. After this period of time we will delete your personal data unless there is a legitimate business reason to retain all or parts of the data we hold.
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Legal basis for processing your data
The General Data Protection Regulation (GDPR) provides that processing of your data shall only be lawful if and to the extent that at least one of the following applies:
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You have consented;
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For the performance of a contract;
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For compliance with a legal obligation which we must perform;
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To protect the vital interests of your or another person;
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It is in the public interest;
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It is in the legitimate interests pursued by us or a third party.
We collect data for the purposes set out above. All personal data is managed to ensure that it is either erased from our system when it is no longer required for the purpose for which it was collected, retained for legal reasons or minimised and retained.
Any special category data collected from you has special protection and is limited to that permissible by law. In all instances where special category data is collected we will obtain your express consent.
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Links from our website
Our site contains links to and from other websites which are operated by individuals and companies over which we have no direct control. If you follow a link to any of these websites, please note that these websites have their own privacy and terms of use polices. We do not accept any responsibility or liability for these policies. We advise you to check the policies for third party sites before you submit any personal data to the website.
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Marketing emails
We may send you marketing emails and communications when you have opted in or otherwise given consent for us to do so. We will make it as easy as we can for you to opt out of unwanted processing, providing it does not restrict our ability to provide you with the primary service you have requested.
Please note if you wish to unsubscribe from any marketing emails that you have signed up for, you can do so by emailing victoria@animalsenses.co.uk or clicking onto the unsubscribe link on the marketing email that was sent to you. It may take 24 hours for this to become effective.
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Website analytics & targeted marketing
We use website analytics to provide the best user experience and service to you and to evaluate and improve our site.
We utilise third party data analytics service provider Wix Analytics to improve our visibility and to monitor website browser behaviour and navigation across our site.
These third-party data analytics service providers collect this information using cookies on our behalf in accordance with our instructions and in line with their own privacy policies. Our service providers may collect the following data about the way you use our site, which will almost always be anonymised and aggregated before reporting back to us:
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Number of visitors to our site;
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Pages visited whilst using the site and time spent per page;
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Page interaction information, such as scrolling, clicks and browsing methods;
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Source location and details about where users go when they leave the site;
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Page response times and any download errors;
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Technical information relating to end user devices, such as IP address or browser plug-in
From time to time we may use the information collected about you to present you with targeted advertisements using platforms such as Facebook, Twitter, Google and/or Instagram.
Changes to our policy & future processing
This Privacy Policy was last updated on 10/09/2024 and is reviewed every 6 months, or upon changes to relevant Data Protection Legislation being published, whichever is sooner.
We do not intend to process your personal information except for the reasons stated within this privacy notice. We reserve the right to update this Privacy Notice from time to time. Where appropriate, we shall contact you to notify you of any material changes to the Privacy Notice. You should also refer to our website periodically so that you may access and view our updated Privacy Notice. This will ensure that you understand how we are using your personal data and your legal rights around our usage of such personal data.
If you have any questions or concerns regarding our data protection or privacy policies, please contact us at victoria@animalsenses.co.uk and we will be happy to respond to any concerns.
Should you still have concerns about the way in which we manage your personal data then you should contact the relevant supervisory authority, which in the UK is the Information Commissioner’s Office: Contact us | ICO